Como provides businesses with the technology to engage with their customers, get to know them better and keep them coming back.
In today’s digital world, businesses of all sizes must find innovative ways to put their data to use. There's no way around it - those who can leverage data to their advantage are the ones who will thrive.
We at Como provide you with the digital marketing tools to make that happen. Our history of success with empowering restaurant and retail businesses puts us in a unique position to understand the market challenges retails businesses face and the barriers between you and the solutions that will grow your business.
Our mission is to break down those barriers and smoothen your way to unlocking the full business potential by mining the wealth of data you get across all channels and helping retails and F&B businesses to create lifelong relationships with your customers...turning them into your most loyal ambassadors.
What are we looking for?
Como is scaling up and looking for a talented and ambitious Technical Support & Integrations Engineer to be part of a growing, business-oriented Technical Support operations lineup. As a Technical Support &Integrations Engineer, you will be responsible for providing tier-2&3 professional services to Como’s business and tech partners around the world, and lead our integrations projects with POS/Ordering/E commerce/Payment companies and more.
What will you do?
Ace our product and provide ongoing support.
Perform in-depth troubleshooting including reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Master the Como API inside out
Introduce the platform and its API to 3rd party potential techpartners.
Own the POS integration process from initial intro, through technical integration to ongoing support and upgrades.
Supporting presales activities, including pre-studies and research
Maintain a low rate of non-bug escalations to development team.
Write technical notes and troubleshooting procedures to be used by the entire Support team.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Become a Knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
What should you have?
2-3 years of experience as a support engineer, technical support specialist, Professional services engineer, QA engineer, or similar position.
Experience in working with databases (relational and/or NoSQL)
Strong end-to-end understanding of information systems
Creative troubleshooting abilities
Web debugging experience – devTools, performance investigations
Experience with System log analysis–Kibana, Splunk, etc.
Hands on experience with tools and protocols such as HTTP, JSON, Postman
Ability to understand flows and provide creative technical solutions.
Fluent English and excellent customer facing and communication skills (verbal and written)
Nice to have:
Basic coding abilities - advantage
Multi-tasking, self-learning, highly motivated and a team player
Self-managed, with a strong ability to prioritize and manage time effectively
Strong professional communication skills in English (both written and verbal)
Reliable, organized, detail-oriented, independent, and self-motivated